Close to Half of Negative Reviews Not Related To Outcomes
Aesthetic physicians rightly focus on delivering optimal outcomes, but consistently good cosmetic results may not be enough to maintain positive online reviews. A special topic paper in the May 2018 issue of Plastic and Reconstructive Surgery revealed that nearly 40 percent of negative online reviews were written by people who did not undergo a procedure.
John Y.S. Kim, MD, of Northwestern University Feinberg School of Medicine and colleagues, analyzed patient ratings of plastic surgeons on three popular review websites: Google, Yelp and RealSelf. The study included more than 1,000 reviews related to breast augmentation surgery in six metropolitan areas: New York, Los Angeles, Chicago, Houston, Philadelphia, and Miami.
They found that 87.5 percent of reviews were positive , while 12.5 percent were negative , and negative reviews were significantly longer than positive reviews.
Nearly 70 percent of positive reviews cited good cosmetic outcomes. Other characteristics mentioned...
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