• How Healthcare Contact Centers Can Improve Patient Experiences

    1 month ago - By HealthWorks Collective

    Prompt replies and 24×7 availability is not enough, patients need more. A study states that 2/3 of patients want appointment reminders and 70% look forward to texts from their healthcare provider. A journey or association of a patient with your healthcare begins with the booking of an appointment. Every interaction until post-treatment follow-up is an essential step in creating a positive patient experience. So, it is not limited to the type of treatment offered but the kind of customer service response one receives on pre & post-treatment.
    What affects patient experience?
    There are...
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